The National Association of Nigerian Students (NANS) has praised the Nigerian Communications Commission (NCC), in collaboration with the Central Bank of Nigeria (CBN), for developing a comprehensive refund framework to address failed airtime and data transactions.
In a statement issued by Comr. Ahmad Mallawa, National Vice President (Special Duties), NANS described the initiative as “consumer-centric and laudable,” noting its potential to significantly benefit students who rely heavily on mobile data and airtime for academic, economic, and social activities.
“This landmark framework demonstrates responsive leadership and a deep commitment to consumer protection,” the association said. “For years, students have suffered from failed transactions, debits without value, and prolonged complaint resolution processes. The new framework directly addresses these long-standing issues.”
NANS particularly commended key provisions of the framework, including automatic refunds within 30 seconds, the elishment of a clear Service Level Agreement (SLA) for Mobile Network Operators and Deposit Money Banks, and the introduction of a Central Monitoring Dashboard for real-time oversight and accountability. The student body described these measures as reflecting global best practices and a decisive shift toward fairness, transparency, and efficiency.
The association also acknowledged the NCC’s stakeholder engagement and the reported refunds of over ₦10 billion to affected consumers as evidence of the commission’s commitment to public welfare.
NANS urged swift approval and seamless implementation of the framework to ensure its benefits reach consumers nationwide. The association reaffirmed its commitment to working constructively with regulatory authorities to safeguard the interests of Nigerian students and the general public.
Im not convinced this new framework will actually benefit consumers. Lets wait and see how it plays out. #SkepticalOptimist
I dont get why NANS is so excited about this refund framework. Is it really that consumer-friendly or just a PR stunt?
I dont think the refund framework goes far enough. What about compensation for all the wasted time and frustration?
Interesting move by NANS. Will this actually benefit consumers or just create more bureaucracy?