The Nigerian Electricity Regulatory Commission (NERC) has issued a comprehensive guide to help electricity consumers across Nigeria address power supply and billing issues efficiently. The announcement was made on the commission’s official X platform, emphasizing proper complaint channels to ensure prompt resolution.
NERC advised that the first point of contact for any electricity-related issue should be the Distribution Company (DisCo) customer care units. These units handle technical faults, outages, metering concerns, and billing disputes. Consumers are encouraged to report problems directly to their DisCo to enable quick intervention.
For complaints that remain unresolved, consumers in states with a State Electricity Regulator (SER) can escalate their cases to the relevant state authority. In states without a state regulator, or for issues requiring further intervention, NERC directs consumers to contact its call centre to ensure their grievances are formally addressed.
The commission provided the following contact details for support: 0201 344 4331, 0908 899 9244, and complaints@nerc.gov.ng
. NERC reiterated its commitment to protecting electricity consumers and improving service delivery nationwide, stressing that adherence to these channels would ensure faster and more effective problem resolution.
The initiative underscores NERC’s efforts to strengthen consumer confidence in Nigeria’s power sector and highlights the importance of regulatory oversight in promoting transparency, accountability, and efficient service delivery. Consumers are encouraged to follow the recommended steps to safeguard their rights and access reliable electricity services.
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