Starlink, Elon Musk’s global satellite internet provider, has reversed its recent price hike in Nigeria after facing pushback from both customers and the Nigerian Communications Commission (NCC). The decision provides significant relief for Nigerians seeking affordable internet and addresses regulatory concerns over Starlink’s pricing practices in the country.
Last month, Starlink raised its monthly service fee from N38,000 to N75,000 and increased the cost of its hardware kits for new customers from N440,000 to N590,000. The price hike, aimed at offsetting inflation and sustaining service reliability, immediately drew criticism from Nigerian customers. The NCC also raised concerns, accusing Starlink of breaching the Nigerian Communications Act (NCA) 2003 by implementing the price increase without regulatory approval. Under Sections 108 and 111 of the Act, telecom companies are required to obtain prior authorization before adjusting their service fees.
Although Starlink had submitted a request for a price adjustment, it announced the changes before receiving formal approval, prompting the NCC to warn that such unilateral actions could undermine regulatory stability within Nigeria’s telecom sector. In response, Starlink temporarily suspended the price hike, noting the need to address regulatory issues. “Last month, we increased the monthly service price for Starlink in Nigeria to account for inflation… Today, we are temporarily suspending this price increase as we navigate regulatory challenges,” Starlink said. Additionally, Starlink has offered a one-time credit to customers who were billed at the higher rate, covering the price difference and giving them the flexibility to cancel their subscriptions if needed.
The company’s reversal not only aligns with NCC regulations but also demonstrates Starlink’s commitment to making affordable, high-speed internet accessible across Nigeria. Improved connectivity is expected to support businesses, educational development, and healthcare services, particularly in underserved areas. Starlink’s partnerships with local tech distributors TD Africa and e-commerce giant Konga have further expanded access to satellite internet. TD Africa supplies Starlink kits across Nigeria and West Africa, while Konga offers a Starlink “shop-in-shop” service, ensuring customers have reliable access to genuine equipment.
Starlink’s adjustments in pricing and commitment to regulatory compliance mark a positive step for digital inclusion in Nigeria, fostering economic growth and enhancing internet penetration across the country.
